How can we help?
Wherever you are across Australia, you can now find the care and services you need, all under one roof; ours. Below, you can let us know which state you’re in, then what you’re looking for, and we’ll point you in the right direction.
New South Wales
Australian Capital Territory
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Residential aged care
Get the care you need and live life the way you choose in a supportive residential aged care home.
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Home care
If you need a little extra support with your daily routine, you can ask for qualified carers to help you in your home.
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Retirement Living
Whether you’re downsizing your home or living it up, enjoy the peace of mind that comes with security, care, support and flexibility.
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Community housing
We believe Community Housing should be about more than providing a roof over people’s heads.
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HopeStreet
HopeStreet is a trusted place in some of the most vulnerable communities, offering hope to people living with disadvantage and distress.
South Australia
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Adventure camping
Encouraging, nurturing and connecting people to discover their purpose and consider their future through school camps, expeditions and school holiday programs.
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Community services
Helping to build strong and healthy relationships through care, support and education.
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Disability services
We can support you to build your skills, connect with your community and live as independently as possible.
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Homelessness
With the guidance of Aboriginal Elders, we continue learning how to be part of environments which are culturally aware, respectful and welcoming.
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WestCare Centre
A safe place where people from all walks of life are welcome.
Victoria
Tasmania
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Residential aged care
Get the care you need and live life the way you choose in a supportive residential aged care home.
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Home care
If you need a little extra support with your daily routine, you can ask for qualified carers to help you in your home.
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Retirement Living
Whether you’re downsizing your home or living it up, enjoy the peace of mind that comes with security, care, support and flexibility.
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Children, youth and family support
Foster care and kinship care, family and community service programs, affordable housing.
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Disability services
If you’re living with disability, or caring for someone living with a disability, we can work with you to find the support you need.
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Mental health support
Across Tasmania, we provide mental health support for some of the state’s most vulnerable people.
Western Australia
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Residential aged care
Get the care you need and live life the way you choose in a supportive residential aged care home.
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Home care
If you need a little extra support with your daily routine, you can ask for qualified carers to help you in your home.
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Retirement Living
Whether you’re downsizing your home or living it up, enjoy the peace of mind that comes with security, care, support and flexibility.
Anything else you need answered? Visit the FAQs, or contact us. We’re here to help.
New look. Same care and support.
We’ve made a few changes around here, but we’re still the same BaptistCare you’re used to. Here’s what you can expect from us as we move forward together.
No-fuss access to support
It’s now even easier to connect with the care and services available through BaptistCare. Whenever you need support, you can start here.
Together as one
In 2025, we brought all our services across the country under one name – BaptistCare. It means we can work better as a unified team to help you access the care you’re looking for across New South Wales, the ACT, Western Australia, Victoria, Tasmania and South Australia.
Want to learn more?
If you’re curious about our new look organisation, you’ll find answers to common questions in the FAQs further down the page.
You deserve to live to your full potential. To be surrounded by communities of care and the support you need. Which is why BaptistCare is entering a new era – one that’s focused on helping you make every day count.
We’ve brought our organisation together under one united BaptistCare brand, making it easier to recognise who we are, what we stand for, and the care we provide.
It’s an evolution that will enable us to do more. And it’s inspired by a belief we’ve held for more than 110 years as a purpose-led care organisation, guided by our Christian identity: that there’s always something that can help you live a better life.
For you, this means more ways to connect, receive the support you need, and explore what’s possible, so that each day feels like a step towards a life well lived.
Your stories.
Every conversation we have, connection we make, and service we deliver, opens up new ways to live better. Here’s a look at what we can make possible together.
″I love my life here… my carers are lovely and we share our day with such a lot of laughter. You all constantly take such great care...″
— Strathalan, VIC | Resident
″Every time I visited, I was consistently met by staff members who knew my mother well and were actively engaged in her care.″
— The Orchards, VIC | Resident family member
″Yesterday lunch was amazing, and today’s lunch and dinner is great. You have hit jackpot. This place truly feels like home.″
— Coasthaven, VIC | Resident
″[BaptistCare] has had a real impact on my quality of life. I appreciate all the workers who support me.″
— Home Care client
″Most impressed with the communication, consistency and case management. Very happy we moved to [BaptistCare].″
— Home Care client
″The team’s inclusion and kindness has meant a lot to me, and I want to express my gratitude to them all. Thank you″
— Community Services TAS, Hobart | Client
″The weekly appointments are super beneficial. Kind and lovely that you guys come to us. From the first day I felt safe and that's continued. I have achieved so much since knowing you.″
— Community Services, Sunshine | Client
″The best thing is knowing we are cared for, even though we are independent″
— Retirement Living | Resident
Looking for more info?
Here are some answers to questions we get asked regularly. Can’t find what you need? You can always get in touch with us.
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We are introducing our new BaptistCare brand as part of our journey to come together as one BaptistCare organisation across Australia.
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The brand reflects BaptistCare organisations coming together as one and is our consistent way of showing up for the communities we serve. A shared brand helps us work more closely together, strengthen service delivery, share expertise, and invest in quality and improvement for the future.
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No. Your care and services for existing customers are not changing.
You will continue to receive the same support from the same teams, with the same focus on quality, safety and wellbeing. -
No, this will not affect the cost of the care or services customers receive.
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Over time, you may start to notice some changes, such as:
- updated logos on letters, invoices and signage
- new uniforms for some of our teams
- more consistent branding across our communication
These updates will happen gradually over several months and years.
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Our national organisation name is BaptistCare, and over time you will see this reflected in how services and locations are described.
Importantly, some customer contracts or service agreements will continue to use the legal organisation name for your State where relevant, as these entities remain part of our national legal structure.
There is no impact to customer contracts, funding, agreements, or the services you receive.
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If you have questions, or would like to talk about the changes, please contact your current service and our team will be happy to help. Members of the community can also call our team on 13 22 78.
